Frequently asked questions

Is this product in stock now? How long will it take to ship after I place the order?

The product is in stock. Shipping will be arranged within 3–5 days after order placement.

If I place the order now, what’s the earliest time you can arrange production/shipping?

The production lead time for customized products is 3 weeks. Samples will be shipped within 3–5 days.

I want to buy 50 units. Can you guarantee the stock? Is there any discount for bulk purchase?

Stock is guaranteed for this quantity. We offer discounts for bulk orders, with pricing based on the order volume. Please contact us for details.

Where is the product shipped from? (e.g., Shenzhen) Will it affect the customs clearance speed?

The shipping address is Shenzhen, which will not affect the customs clearance speed.

Can I specify the courier service? For example, DHL/FEDEX?

You can specify your preferred logistics provider; both DHL and FEDEX are available.

What is the shipping fee for deliveries to countries like the United States and the United Kingdom?

Shipping fees are calculated based on the actual packaged weight and volume of the parcel.

How long is the estimated logistics time? Can you provide a tracking number?

The international shipping time is 6–12 days. Please contact our back-office team to obtain the tracking number.

Will there be customs duties or clearance fees for international shipping? Am I responsible for these costs?

Customs duties and clearance fees may apply for international shipping. The customer is responsible for covering these costs.

What should I do if the package is lost or damaged during transit?

We will compensate you for the full value of the goods if the package is lost or damaged during transportation.

Do you offer door-to-door delivery? Or do I need to pick up the package at a designated location?

Door-to-door delivery is available. However, some items may require pickup at a designated location.

What payment methods do you support? For example, PayPal/Credit Card/Western Union?

We support multiple payment methods, including PayPal, credit cards, and Western Union.

Can I request an invoice? What information do I need to provide?

Yes, invoices are available. Simply provide your delivery address and contact our customer service team to get the invoice.

Can I modify the order information after placing the order?

You can modify the delivery address information before the order is shipped.

How long is the product warranty period?

The product comes with a one-year warranty.

What should I do if I find quality issues with the product after receiving it? Who will bear the shipping cost for return or exchange?

Please contact our customer service team for an exchange or refund.

What is the return/exchange process? What supporting documents do I need to provide (e.g., photos/videos)?

Please provide videos or photos showing the damage or quality issues of the goods.

Can you provide technical support if the product malfunctions during use? Are there any online tutorials available?

You can contact our back-office customer service team for video-guided technical support.

How long is the return/exchange processing time? When will I receive the refund or replacement product?

The return/exchange process takes approximately 2 weeks, and we guarantee to process your request within 3 working days. Product replacement is supported.

What is the minimum order quantity (MOQ) for bulk purchases? Do larger orders qualify for bigger discounts?

The MOQ for customized packaging is 1,000 units. Larger order volumes will receive greater discounts.

Can I customize the product logo/packaging? Is there an extra charge for customization? How long is the customization lead time?

We support customization of logos, packaging, and boot-up videos, with additional fees applied. The customization lead time is 3 weeks.

Do you provide OEM/ODM services?

Yes, we do.

Can I place a small trial order for our first cooperation?

Yes, we support trial orders with a minimum quantity of 1 unit.